Community Guidelines

1. What we expect

Glydr only works because people share a vehicle for a short period of time and treat each other well. The standards on this page are the floor — anything below means losing access to the Platform. They apply to Drivers and Passengers equally.

2. Respect for people

• No harassment. No unwelcome contact, no stalking, no following someone after a Trip.
• No discrimination on the grounds of ethnicity, nationality, gender, gender identity, sexual orientation, religion, disability, age, or any other protected ground. You can decline a booking for legitimate operational reasons (route, timing, vehicle capacity). You cannot decline because of who someone is.
• No threats, no violence. Threats of violence on the Platform or in person are reported to the Ghana Police Service.
• No sexual conduct. Glydr is not a dating app. Sexual content, sexual harassment, or any sexual advance to a Passenger or fellow Driver is grounds for permanent removal and, where the conduct is criminal, referral to the police.

3. On the road

• No impaired driving. Drivers must not drive under the influence of alcohol, drugs, or fatigue. Passengers must not be intoxicated to the point of being a safety risk.
• Follow road rules. Speed limits, traffic signals, mandatory stops, police checkpoints — comply with the Road Traffic Act, 2004 and the Road Traffic Regulations, 2012.
• Seatbelts on. Every Passenger wears a seatbelt in any seat that has one.
• No weapons on a Trip — firearms, knives beyond a small utility blade, or anything else carried with intent to intimidate. We will refer this to police.
• No drugs and no contraband.Don’t bring unlawful substances or contraband goods on a Trip. We will refer this to police.
• Smoking only with consent. The Driver decides if smoking is permitted in their vehicle. The default is no.

4. Honest accounts

• One account per person. Use your own Ghana Card. No impersonation, no shared accounts, no “cousin uses my phone” arrangements.
• Your profile photo must look like you. Your verified name must be the name on your Ghana Card.
• Do not create a Driver account using documents that aren’t yours (someone else’s licence, someone else’s vehicle’s papers).

5. Money stays on Platform

• Drivers must not solicit, accept, or pressure for cash or off-platform mobile-money payment. Doing so makes Glydr’s safety stack and dispute path stop working for that trip.
• Passengers must not offer to pay outside the app. If a Driver ever asks, report it through the in-app report flow.
• Drivers must not advertise their personal phone numbers or off-platform booking channels.

6. The Glydr Platform itself

• Do not attempt to scrape, reverse-engineer, or probe the Platform for vulnerabilities except via our public bug-bounty channel (planned; see safety@glydr.africa for current process).
• Do not attempt to overload, rate-limit-bypass, or DDoS the Platform.
• Do not register accounts for the purpose of fraud, manipulation of ratings, or commercial scraping.

7. Recording inside the vehicle

Recording audio or video inside the vehicle without the explicit consent of every person being recorded is not allowed. If a Driver chooses to operate a dashcam pointed outward (which we recommend for safety), that is fine — but in-cabin recording requires consent from Passengers. Tell your Passengers at the start of the Trip if a recording is active.

8. Reporting and consequences

Report any breach using the in-app “Report a problem” flow or by email to safety@glydr.africa. For something happening now and dangerous, use the SOS button.

Glydr’s response depends on the seriousness and the history:

• Warning for first minor breaches (e.g. one late no-show without an explanation).
• Temporary suspension for repeat low-severity breaches, single moderate breaches, or pending investigation.
• Permanent removal for any safety incident, for off-platform payment patterns, for repeated harassment, for fraud, for impersonation, or for criminal conduct.

For criminal conduct we will cooperate with the Ghana Police Service and other authorities in accordance with our Law Enforcement & Data Disclosure Policy.

9. Appeals

If your account is suspended or removed, you can appeal by emailing safety@glydr.africa with your account phone number and the specific decision you are appealing. We aim to respond within 7 days. Appeals decisions from the Trust & Safety lead are final, but the underlying dispute can be escalated to the channels in our Complaints & Dispute Resolution page.